Please provide a clear shipping address with your order. I will ship to your PayPal or credit card address unless you notify me otherwise.
For shipping within the United States, I use USPS priority mail and include a tracking number. As soon as our order ships you will receive an email.
Be assured that your pottery will be packed very carefully and should arrive safely!
I will mail your item(s) within 72 hours of receiving payment unless the item is custom, and will take approximately 4-6 weeks from date of order.
If you are from the Thomaston area there is no need to pay shipping. You can arrange to pick up your items!
If your item arrives damaged please contact me immediately by sending a digital picture of the damaged piece to my contact link here and I will make and send you a replacement. If the item arrives and is not as described in the item description it can be returned for a refund or exchanged for something else within 14 days. There are no returns on custom items. In the case of all returns you will be responsible for return shipping charges. Please return in original package as to keep the pottery protected. Your money will be refunded once the piece safely arrives.
If the item arrives damaged I will be happy to replace the item at no charge to you. This process may take up to 6 weeks considering drying and firing times.
Digital Product Downloads:
There are no refunds on digital downloads, however, if you find an error in your calendar or planner booklet, I will correct the error and you may download the new copy. You will have seven days to download your item. Please contact me if you need more time.
NOTE: Please do not share digital products…send anyone back to this shop if they are interested in purchasing a field notes planner. It takes hours and hours to create good quality designs.